Home/ spypointhelp/Answers
  1. Asked: August 31, 2024In:

    Link Micro 4 Wont activate

    spypointhelp Beginner

    Hi there Thanks for the question. If the camera is not activating, please follow these steps: 1. Restart your smartphone 2. Open the Spypoint app 3. Try to hit the PLUS icon to add a new device 4. Select model & then scan the barcode or add it manually 5. If it's not taking the code, then thereRead more

    Hi there
    Thanks for the question.

    If the camera is not activating, please follow these steps:
    1. Restart your smartphone
    2. Open the Spypoint app
    3. Try to hit the PLUS icon to add a new device
    4. Select model & then scan the barcode or add it manually
    5. If it’s not taking the code, then there are some error in that code

    The only final solution is to contact the Spypoint Customer Service through call or chat as they can manually create the code again & can help to activate within few minutes.

    Hope it will help you. Thanks

    See less
    • 0
  2. Asked: September 1, 2024In:

    Camera not taking images or video Status light flashing green

    spypointhelp Beginner

    Hi there, thanks for your message. Just a quick question before we understand the big picture, can you please share a bit more like which camera model or if the camera is having a good size of SD card or not? Thanks

    Hi there, thanks for your message.

    Just a quick question before we understand the big picture, can you please share a bit more like which camera model or if the camera is having a good size of SD card or not?

    Thanks

    See less
    • 0
  3. Asked: December 27, 2022In:

    Why taking total black night pics?

    spypointhelp Beginner

    Please try to put your camera in a dark room & do a wall test. If the camera will use flash & take the photos, check your app to make sure the photo had the flash in the dark room & the photo is not black. If the photo is black, then do a SD card format, manual firmware update & thenRead more

    Please try to put your camera in a dark room & do a wall test. If the camera will use flash & take the photos, check your app to make sure the photo had the flash in the dark room & the photo is not black. If the photo is black, then do a SD card format, manual firmware update & then change the batteries. After that, start your camera. If the camera will still take black photos in the dark room, call Spypoint Help for a replacement.

    See less
    • 0
  4. Asked: August 5, 2022In:

    plans

    spypointhelp Beginner

    Hi there To make sure the Cell Link is sending 100 photos, try webapp.spypoint.com & add your log in information. Then check the photos there as well to make sure the camera already sent you 100 photos within a day. If that happened, please contact Spypoint Support and tell them as the camera haRead more

    Hi there
    To make sure the Cell Link is sending 100 photos, try webapp.spypoint.com & add your log in information. Then check the photos there as well to make sure the camera already sent you 100 photos within a day. If that happened, please contact Spypoint Support and tell them as the camera had false trigger and you want them to fix that & also reset the photo count to 100.
    Also, check if the camera is taking a lot of photos or not for some trees, branches or grass. If that happened, you can always change the location & can try again.
    Hope it will work. Thanks.

    See less
    • 0